Return and Exchange Eligibility
- Time Frame: You have 21 days from the date of delivery to initiate a return or exchange.
- Condition of Items: To qualify for a return or exchange, items must be:
- Unworn and Unwashed: Garments should be in their original condition without any signs of wear or laundering.
- Original Packaging: Items should be returned with all original tags and packaging intact.
- Free from Damage: Products must be free from stains, odors, and any alterations.
- Note: Items marked as Final Sale or discounted by 15% or more are not eligible for return or exchange.
Return Process
- Initiate Return: Contact our customer service team at info@aceverseclothing.com within the 21-day window to request a return authorization.
- Prepare Package: Securely pack the item(s) in their original packaging, including any accessories or documentation.
- Shipping: For domestic returns within Sri Lanka, we offer complimentary returns through Citypak courier service. Our team will provide you with a prepaid shipping label upon approval of your return request.
Refunds
- Processing Time: Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days.
- Method of Refund: Refunds will be issued to the original payment method.
- Shipping Costs: Original shipping charges are non-refundable.
Exchanges
- Product Availability: If you wish to exchange an item for a different size or color, please indicate this when contacting our support team. Exchanges are subject to product availability.
- Out-of-Stock Items: If the desired exchange item is out of stock, we will issue a store credit valid for 12 months.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at info@aceverseclothing.com. We will arrange for a replacement or refund as appropriate.
Additional Information
- Items returned without prior authorization or that do not meet the above criteria may be subject to denial.
- Aceverse reserves the right to update or modify this policy at any time.
Contact Information
If you have any further questions or assistance, please contact us:
- Email: info@aceverseclothing.com