FAQ
Frequently Asked Questions
Hey there, it’s the ACEVERSE team! Find quick answers to common questions about our services, products, and how we can assist you.
We're here to help every step of the way.
To place an order, simply browse our collection, select your desired product, choose the size, and add it to your cart. Once ready, proceed to checkout and complete the payment process.
We accept Visa, MasterCard, and other secure payment options. Payment details are encrypted to ensure a safe and secure checkout experience.
Once your order is placed, we begin processing it immediately. While we cannot guarantee modifications or cancellations, please contact us as soon as possible at info@aceverseclothing.com and we’ll do our best to assist.
We currently deliver across Sri Lanka. International shipping is not available at this time.
For all orders, a standard shipping fee of LKR 350 - 500 will be applied.
Orders are typically processed and shipped within 1-3 business days. Delivery timelines depend on your location, but most orders are delivered within 3-7 business days.
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and instructions on how to track your package.
Aceverse tees are crafted from high-quality 60% cotton and 40% polyester, offering ultimate comfort and durability.
Yes, our products are designed with an oversized fit. We recommend checking our Size Guide on our product page for more details.
We make every effort to display product colors accurately. However, slight variations may occur due to differences in device screens and lighting.
We offer a 21-day return and exchange policy. Items must be unworn, unwashed, and in their original packaging to qualify. For more details, visit our Return Policy page.
Contact our team at info@aceverseclothing.com to initiate a return or exchange. We’ll guide you through the process.
Items discounted 15% or more are considered final sale and are not eligible for returns or exchanges.
No, you can place an order as a guest. However, creating an account lets you
- Access Cart and Wishlist Features.
- Save your Delivery Address for future orders.
- Save your preferences, and track your order history
Creating an account is quick and easy, and it enhances your shopping experience with us.
You can reach us through our email: info@aceverseclothing.com.
Our team is available to assist you during business hours.
We aim to release new collections and products seasonally. Follow us on TikTok, Facebook and Instagram (@aceverseclothing) to stay updated on our latest drops!
Yes! If you’re interested in collaborating, send us an email at info@aceverseclothing.com with your details.